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A Customer Service Theme

‘Customer Service’ has been on my mind for a while recently. It’s something that is important to us all and something (if I am brutally honest) that hasn’t been as great as it should have been over the last 18 months whilst I was ill. All of this is changing, we’re building Resolve RM, a…

A non-food fail in Coventry

Just so people don’t think Coventry is all bad (there are some good bits) I’d thought I’d write about an excellent bit of food related service I received on Friday. I had a meeting on Friday in London with a new client to finalise the specification for a new job that we are starting this…

SpinVox – all round awesomeness!

So after reading Michael Arrington’s article on why voicemail is dead I thought I’d think about how I use mine. I’ve come across Spinvox before – it’s a service that converts voicemail (speech) to SMS and/or email, and decided to sign up for the trial today. I’m one of those people that is fairly good…

The nightmare that is O2 and the iPhone 3G

I’m not an angry man and it takes a lot to irritate me, but O2 have managed it today. Rewind a few weeks to the announcement by Apple that the 3G iPhone is being launched on the 11th July. I patiently waited for O2 to update their website, and registered to be kept updated (nothing…

We’re making it easier for you to tell us what you want.

We already publish our roadmap of features – those that we are working on, and have already released; but we wanted to give you more say over what we do. After all, Tactile CRM is built for you. We’ve set up a new page on the excellent Uservoice system (shown below) where you can add…

A phone system that actually worked!

Normally I hate phoning large companies and getting put through their phone systems. T-Mobile is an ideal example of this – everytime I call them they make me listen to their menu options, push 3 or 4 numbers and then I get put straight through to the business team who have no idea which buttons…